This 11-Word Phrase is Supposed to Stop Debt Collectors: Will It Work?

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Calls or letters from debt collectors can be annoying, scary and sometimes border on outright harassment. Just like anyone else would, you want the contact to stop. But how can you make that happen?

You may have heard that all it takes is a simple 11-word phrase that instantly makes debt collectors stop in their tracks. But is that effective? Let’s find out.

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The 11-word phrase that’s supposed to stop debt collector calls

“Please cease and desist all calls and contact with me immediately.”

Will this 11-word phrase work? Probably not. There’s nothing special about this phrase. It’s a myth.

So what can you do to stop debt collector calls?

Instead of this phrase, you need to send a demand letter to the collection agency or creditors, explaining in writing that they must stop any contact as of that moment. Be clear that you don’t wish the agency or creditor to call you ever again, for whatever reason.

How the 11-word phrase debt collection call myth got started

It was first mentioned in an interview on Larry King’s show. Credit guru John Ulzheimer was promoting the book “Credit Secrets,” which was authored by Scott and Alison Hilton.

Ulzheimer stated in the interview that on page 43 of the book, there’s a “simple 11-word phrase you can use that makes it so no bill collector can ever contact you again.” He also stated that “this one single phrase makes it illegal for a debt collector to even dial your phone number.”

Unfortunately, this is false. The phrase doesn’t even appear in the book. This was simply a marketing ploy to boost the book’s sales, but it gave thousands of people false hope as they searched for information on this topic.

After that, countless blog posts popped up claiming to provide the notorious 11-word phrase.

You do have rights

It is true that you have the right to tell debt collectors to stop contacting you, but you don’t need to use any particular wording (that phrase or any others) to do so.

What’s more, legally, debt collectors only have to abide by your request if you deliver it in writing, which is why the “magic” of the 11-word phrase is a myth. If you tell your debt collector to cease and desist over the phone, they don’t have to listen, regardless of whether you use the 11-word phrase.

Fortunately, there are better ways to stop debt collectors from contacting you.

How to actually stop debt collectors from contacting you

Debt collectors and debt collection agencies are governed by the Fair Debt Collection Practices Act (FDCPA), which places legal restrictions on when and how they can contact you. For example, the FDCPA forbids collectors from calling you at inconvenient hours (before 8 a.m. or after 9 p.m.) and they can‘t use abusive language.

The FDCPA also gives you the right to instruct debt collectors not to contact you. Here’s how to deal with them if you can’t pay:

Request a debt validation letter 

First things first; you want to ensure that the debt you’re being asked to pay is actually yours. Debt collectors are required to send you a debt validation letter that includes information like:

  • The name of the creditor you supposedly owe money to
  • The amount you owe
  • How you can dispute the debt

If you haven’t received one already, contact the collector and request it be sent immediately.

Confirm the statute of limitations on your debt

Debts have a limited period of time where debt collectors can file a lawsuit against you or try to recover the money. This is called the statute of limitations. Confirm what yours is for your debt because if the period has passed, your debt could become time-barred, meaning there’s a possibility you won’t have to pay it.

Check your credit reports to confirm that the debt is valid

Your credit reports from Experian, Equifax and TransUnion have a record of all your credit history. You can view your report at and see if the debt is truly attributed to you. Contact the credit bureaus immediately if you think there’s a mistake in your report.

Contact your original creditor

Reaching out to your original lender and offering a settlement can help you bypass the debt collector. This may not work, though, if your debt has already been sold to a collection agency.

Offer to make a small payment if they stop collection efforts

At the end of the day, debt collectors just want to recoup some money. Some will accept a small payment in exchange for stopping collection efforts. While it might not work every time, getting collections off your back is worth a shot.

Beware: Making even a small payment on your debt will reset the statute of limitations.

Write a cease and desist letter

The FDCPA says debt collectors must stop contacting you entirely if you ask them in writing not to. You do this by sending a cease and desist letter. Include your relevant contact information, current address and social security number. The Consumer Finance Protection Bureau (CFPB) provides sample letters to help you get started.

Once they receive your letter, they are no longer allowed to contact you, with two notable exceptions:

  • Acknowledging your request: Debt collectors can send a reply confirming that they received it and won’t be contacting you anymore.
  • Notifying you about a lawsuit: If your debt is legitimate, your debt collector can still sue you over it, and they’re allowed to notify you that they’re planning legal action.

If you decide to send a cease and desist letter, make sure to send it by certified mail with a return receipt so that you’re able to prove that your debt collector received it.

Enroll in a debt management program

Debt management plans are set up by credit counselors to help you reduce your monthly payments and fees. The credit counseling agencies act as mediators between you and your creditors, helping to establish a reasonable repayment plan that works for you. Though many agencies are nonprofit, a small monthly fee is still charged for debt management plans.

Can you stop debt collectors from suing you?

You can stop debt collectors from contacting you, but you can’t stop them from suing you over legitimate debts.

Here are the only ways to protect yourself from debt-related lawsuits:

  • Prove you don’t owe the debt: If you can prove that you already paid the debt or it was never yours to begin with, you will not have to pay it.
  • Wait for the debt to become time-barred:  If your debt is nearing the statute of limitations, wait until that deadline has passed, and you’ll be protected. That said, debt collectors can still try to get the money from you, and you must prove in court that the time limit has passed.
  • Pay the debt: The best way to protect yourself is to simply pay your debt in collections, so check into debt consolidation or debt relief options to see if there’s a simple way for you to pay.

You can also request that a debt collector contact you through your attorney, and if you have a debt management plan, the debt collector will negotiate with your credit counselor.

If you’re facing a debt collection lawsuit, here are some steps to take:

If you feel your rights have been violated

If you feel the debt collector has threatened or intimidated you while trying to get you to repay your debt, your rights may have been violated. Contact the Federal Trade Commission (FTC), CFPB, and your state attorney general’s office immediately. You can also seek legal advice on your own.

The bottom line

Even though the popular 11-word phrase to stop debt collectors is a myth, there’s several steps you can take to stop them from contacting you. Confirm that the debt is yours and that the statute of limitations hasn’t been exceeded. Then, send your debt collectors a cease and desist letter using one of the templates from the CFPB. While you may still have to pay the debt or argue in court that it’s not yours to pay, you’ll finally stop those harassing debt collectors from contacting you.


What is a FICO credit score, and how are credit scores calculated?

A FICO credit score is the number given to you that determines your creditworthiness. The score ranges from 300 to 850 and is based on factors like your payment history, credit length and credit mix. Having a good credit score is important for almost every financial decision you’ll make. You can review your credit reports at, and check your official credit score for free with Experian, and several sites will provide unofficial scores.

What are my options for credit repair?

If you’re looking to repair your credit, it starts with paying your debts on time and adhering to healthy credit habits. If you have blemishes or inaccurate information on your report that you want fixed, you can contact the big three credit bureaus and ask for them to be removed. You can also hire a credit repair agency to do this for you.

How do debt settlement companies work?

Debt settlement companies work on your behalf to offer your creditor a lump-sum payment in exchange for the rest of your debt being forgiven. This can be one of the cheapest and quickest strategies to rid yourself of debt.

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